Business Process Management(BPM) tools are breaking the great IT myth that IT comes with a lot of costs. The current day BPM tools are helping the clients align their IT infrastructure with business. Right from modelling the Business Processes to deploying them in a short time, these BPM suites are providing the business owners the flexibility in Business Processes they promise. Leveraging on the existing IT infrastructure, these BPM suites are ensuring that the solutions gets deployed faster. Through models of rapid process development, the solutions enable the client to implement the processes at a very short time.
The advanced BPM solutions derisk the customers tools that simulate the process and provide the Business Owner with consolidated intelligent reports. Using tools like costing, bottleneck analysis, these tools of BPM ensure that the deployed process is an optimal one.
Platform independency of the BPM suites is the key for solutions to deploy faster and use the existing IT infrastructure of the corporates. With standards like SOA for optimal utilization of resources along with the standards like BPEL and BPMN for modelling the Business Processes, these tools ensure that modelling a process is faster than it used to be. Giving the process owner, the absolute control over his business, these solutions seem to deliver true Business Process Automation(BPA) at the customer's doorstep today.
Wednesday, December 03, 2008
Monday, December 01, 2008
Customer Communication Management - A must invest tool for recession!!
Well, even I thought about it for a minute after writing. The reason why I say that is, during recession, the amount of disposable income or money with the customers is going to be less. Customers become cautious about investing money. We are already seeing that companies are not depositing their cash with banks. So, this explains that there are going to be two ball games that corporates need to play. One is making a new client altogether and the second, taking care of an existing client. I do accept that these two are present even before. But, what I am emphasizing is that, taking care of existing customers is going to be key for companies to stabilize through recession. The business with existing customer of a corporate should be kept interesting enough for him to continue business with it.
Customer Communication Management tools help corporates maintain one to one communication with each of the customers. Investment in these tools, as it appears is not just an investment, but actually saves business to these companies. There by, help companies maintain their toplines unaffected. Moreover, these tools help companies reduce the cost of communication with their customers though they improve the customer satisfaction levels by multiple manifolds. Though all the vendors claim that they have the perfect solution for the job, one should be weary while taking an investment decision. Key features that one should look at while going for these tools would be ability to compress(this is critical as there will be thousands of statements each month), archive, simple design module for statements, Ability to include Business Rules, fast retreival of statements and better audit. These solutions come much more handy when consolidation of multiple statements is required. Shrinking the courier and printing costs, these tools are a must have solutions for any Corporate today!!
Customer Communication Management tools help corporates maintain one to one communication with each of the customers. Investment in these tools, as it appears is not just an investment, but actually saves business to these companies. There by, help companies maintain their toplines unaffected. Moreover, these tools help companies reduce the cost of communication with their customers though they improve the customer satisfaction levels by multiple manifolds. Though all the vendors claim that they have the perfect solution for the job, one should be weary while taking an investment decision. Key features that one should look at while going for these tools would be ability to compress(this is critical as there will be thousands of statements each month), archive, simple design module for statements, Ability to include Business Rules, fast retreival of statements and better audit. These solutions come much more handy when consolidation of multiple statements is required. Shrinking the courier and printing costs, these tools are a must have solutions for any Corporate today!!
Wednesday, August 20, 2008
Business Process Analysis - “A green pasture for BPM vendors to feed upon”
Business Process Analysis(BPA)
Business Process Analysis Tools
The BPA tools are the tools that help the Business Owner comprehend the process deployed or designed very easily. Showing him the window of future, the BPA Tools assure him of a better tomorrow. As the market of BPM is getting flooded with too many vendors, the leaders in the BPM vendors are looking at the BPA space which is evolving. Though, there are plenty of tools that do BPA, there are very few companies who do consulting in this field.These companies are making a strategic move of getting into the BPA consultancy space. These BPM providers are looking at exploiting the core competence that they possess in understanding the business processes basing on their base of implementations. Following are the reasons why I feel these companies should venture into this space of consultancy.
Strength
1. Take advantage of the Business Expertise that the company possesses
2. A clear understanding of a client's business can increase the probability of choosing the consulting company's solution.
Weakness:
Not much of experience in this field of business
Opportunity:
New Pasture - Not as matured as BPM or BPMS
Threat:
Competition in the current field
Risk of losing focus on prime business
Business Process Analysis Tools
The BPA tools are the tools that help the Business Owner comprehend the process deployed or designed very easily. Showing him the window of future, the BPA Tools assure him of a better tomorrow. As the market of BPM is getting flooded with too many vendors, the leaders in the BPM vendors are looking at the BPA space which is evolving. Though, there are plenty of tools that do BPA, there are very few companies who do consulting in this field.These companies are making a strategic move of getting into the BPA consultancy space. These BPM providers are looking at exploiting the core competence that they possess in understanding the business processes basing on their base of implementations. Following are the reasons why I feel these companies should venture into this space of consultancy.
Strength
1. Take advantage of the Business Expertise that the company possesses
2. A clear understanding of a client's business can increase the probability of choosing the consulting company's solution.
Weakness:
Not much of experience in this field of business
Opportunity:
New Pasture - Not as matured as BPM or BPMS
Threat:
Competition in the current field
Risk of losing focus on prime business
Wednesday, March 05, 2008
BRE & BRMS
Introduction to Business Rules!!!
Business rules are the rules by which you run your business. though it sounds simple,
it is not, the reason being. People generally are viewing the tip of an Iceberg here.
There are plenty of rules in the organizations that are in the minds of the executives, not talked about, unknown to many etc.,
These rules are basically due to two things: Company policies and Legal Regulations.
Business rule is a company policy put forward in the form of an expression.
Ignorance of any Business Rule can make the company lose big time. Business Rule Engine(BRE) and Business Rule Management Solutions (BRMS) are the solutions from IT answering this requirement. The main underlying aim of these solutions is to give power to the actual business specialist the power to manage rules all by himself, thereby creating paradigm shift by taking off the requirement of software developers for managing the rules.
Now the question is, why does a company need these solutions?
There are plenty of reasons for which a company should go for these solutions:
1. Business has become very dynamic, rules change frequently
2. Speed is the name of the game!!
3. Preventing Business Mistakes
4. Compliance-Mitigates Operational Risks
5. Reduced time to market
6. Reduced IT costs.
7. Increased Flexibility
8. Ease of management
Now, how to identify the Business Rules of your company:
Put simple, there are 3 ways to do it.
1. Write down every rule, requirement on paper.
2. Use Decision Tables- Decision Table helps you put down every possible scenario of your Business
3. Decision Trees- A methodical approach that brings out everything present in your company to life.
However, I suggest companies to use both the decision tree and Decision table approach for identifying all the Business rules.
Now that you have got your Business rules documented.
Business rules are divided into two categories:
Productive Rules:Rules of the BPM
Reactive Rules:Rules that get triggered on occurance of an event.
Now what to do with them, should you be going for BRE or BRMS.
First of all, lets get introduced to them.
Business Rule Engines
Business Rule Engine is a pluggable software that separates business rules from the application code and increase flexibility.
Generally BREs have environments to design, test and deploy the Business Rules as Services. Now, there are plenty of players in this space, these BREs emphasize on either of these two types of rules, Complex or advanced BREs emphasize on reactive rules than that of Production Rules.
More on BRMS and the factors on which you need to select the BRE\ BRMS in the next post
Business rules are the rules by which you run your business. though it sounds simple,
it is not, the reason being. People generally are viewing the tip of an Iceberg here.
There are plenty of rules in the organizations that are in the minds of the executives, not talked about, unknown to many etc.,
These rules are basically due to two things: Company policies and Legal Regulations.
Business rule is a company policy put forward in the form of an expression.
Ignorance of any Business Rule can make the company lose big time. Business Rule Engine(BRE) and Business Rule Management Solutions (BRMS) are the solutions from IT answering this requirement. The main underlying aim of these solutions is to give power to the actual business specialist the power to manage rules all by himself, thereby creating paradigm shift by taking off the requirement of software developers for managing the rules.
Now the question is, why does a company need these solutions?
There are plenty of reasons for which a company should go for these solutions:
1. Business has become very dynamic, rules change frequently
2. Speed is the name of the game!!
3. Preventing Business Mistakes
4. Compliance-Mitigates Operational Risks
5. Reduced time to market
6. Reduced IT costs.
7. Increased Flexibility
8. Ease of management
Now, how to identify the Business Rules of your company:
Put simple, there are 3 ways to do it.
1. Write down every rule, requirement on paper.
2. Use Decision Tables- Decision Table helps you put down every possible scenario of your Business
3. Decision Trees- A methodical approach that brings out everything present in your company to life.
However, I suggest companies to use both the decision tree and Decision table approach for identifying all the Business rules.
Now that you have got your Business rules documented.
Business rules are divided into two categories:
Productive Rules:Rules of the BPM
Reactive Rules:Rules that get triggered on occurance of an event.
Now what to do with them, should you be going for BRE or BRMS.
First of all, lets get introduced to them.
Business Rule Engines
Business Rule Engine is a pluggable software that separates business rules from the application code and increase flexibility.
Generally BREs have environments to design, test and deploy the Business Rules as Services. Now, there are plenty of players in this space, these BREs emphasize on either of these two types of rules, Complex or advanced BREs emphasize on reactive rules than that of Production Rules.
More on BRMS and the factors on which you need to select the BRE\ BRMS in the next post
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