BPM Tools-Breaking the IT Myth!

Business Process Management(BPM) tools are breaking the great IT myth that IT comes with a lot of costs. The current day BPM tools are helping the clients align their IT infrastructure with business. Right from modelling the Business Processes to deploying them in a short time, these BPM suites are providing the business owners the flexibility in Business Processes they promise. Leveraging on the existing IT infrastructure, these BPM suites are ensuring that the solutions gets deployed faster. Through models of rapid process development, the solutions enable the client to implement the processes at a very short time.

The advanced BPM solutions derisk the customers tools that simulate the process and provide the Business Owner with consolidated intelligent reports. Using tools like costing, bottleneck analysis, these tools of BPM ensure that the deployed process is an optimal one.
Platform independency of the BPM suites is the key for solutions to deploy faster and use the existing IT infrastructure of the corporates. With standards like SOA for optimal utilization of resources along with the standards like BPEL and BPMN for modelling the Business Processes, these tools ensure that modelling a process is faster than it used to be. Giving the process owner, the absolute control over his business, these solutions seem to deliver true Business Process Automation(BPA) at the customer's doorstep today.

Customer Communication Management - A must invest tool for recession!!

Well, even I thought about it for a minute after writing. The reason why I say that is, during recession, the amount of disposable income or money with the customers is going to be less. Customers become cautious about investing money. We are already seeing that companies are not depositing their cash with banks. So, this explains that there are going to be two ball games that corporates need to play. One is making a new client altogether and the second, taking care of an existing client. I do accept that these two are present even before. But, what I am emphasizing is that, taking care of existing customers is going to be key for companies to stabilize through recession. The business with existing customer of a corporate should be kept interesting enough for him to continue business with it.

Customer Communication Management tools help corporates maintain one to one communication with each of the customers. Investment in these tools, as it appears is not just an investment, but actually saves business to these companies. There by, help companies maintain their toplines unaffected. Moreover, these tools help companies reduce the cost of communication with their customers though they improve the customer satisfaction levels by multiple manifolds. Though all the vendors claim that they have the perfect solution for the job, one should be weary while taking an investment decision. Key features that one should look at while going for these tools would be ability to compress(this is critical as there will be thousands of statements each month), archive, simple design module for statements, Ability to include Business Rules, fast retreival of statements and better audit. These solutions come much more handy when consolidation of multiple statements is required. Shrinking the courier and printing costs, these tools are a must have solutions for any Corporate today!!